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Frequently Asked Questions

 

Customer Service Frequently Asked Questions

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here

Shipping: When will my order arrive?

Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Order by 12 noon EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by USPS, or our shipping partners.

 

Shipping Method Timeline
Standard Shipping 4-20 Business Day
Fast Shipping 4-8 Business Day

 

Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?

 

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name Pornhint Inc. 

 

How much is shipping?

Additional fee may apply if order multiple items. Expedited Shipping has a fixed price of $40 for worldwide shipping.

 

How do you ship?

We ship via Cainiao, PFC, Canada Post and UPS. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.

 

How does your 110% guarantee work?

We offer you the best price for sex toys on the Internet. Our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will receive the $10.00 off the price of the item plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from a local retailer.

 

What is your return policy?

If you are not 100% satisfied with your purchase, we can offer equal amount value of gift card for the product value and for you to spend on our site or exchange the product for another one, be it similar or not. With 30-Day Money Back Guarantees, We make our customers satisfied with the product for cover up to 30 days from the date you purchased it.

 

 

 

 

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

 

 

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men's Wear

 

Lubes, massage oils, condoms, and body paints are also not returnable.

 

 

What if an item is defective?

If an item is found to be defective within 30 days of purchase, we will replace it with the same item.

 

Can I cancel my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.